Frequently Asked Questions

FAQs

  • To book a tour, you can choose from the following options:

    1. Booking Form: Fill out the booking form attached to our website and email it to us. We'll get back to you as soon as possible.

    2. Call Us: Give us a call at (204) 989 9630 or toll free at 1-866-890-3377 to make your booking.

    3. Email Us: Send us an email at info@heartlandtravel.ca with your booking details.

  • It approximately takes 1-2 business days for our Travel Experts to get back to you. If you have not received a reply from us, kindly send a follow-up email or call us.

  • NOTE: The Hermetic Code Tours are done for the 2024 season. We're looking to resume in the Spring of 2025

    Due to restrictions at the Manitoba Legislative Building, we have not been approved to run public tours. If you have a group of 15 people, we can offer private tours with a maximum of 25 people.

    Don Finkbeiner, Heartland's very own Hermetic Code Expert, is the official Guide for this tour. He has done them hundreds of times for different international, regional, and local groups!

  • For your Churchill trip, it is recommended to stay in Winnipeg for:

    • 1 day before your trip to Churchill

    • 1 day after your trip to Churchill

    This allows you ample time to adjust, handle any travel delays, and explore Winnipeg a bit before and after your adventure.

  • We offer a special negotiated rate with the Hampton Inn which is a 2-3 minute drive from the airport. This also includes a shuttle service from the airport to the hotel and back. We only make the reservations and the payment would be due upon arrival at the hotel. The discounted price is $139 CAD plus taxes. 

  • Churchill is located in northern Manitoba, Canada, on the western shore of Hudson Bay. It is renowned for its polar bear population, beluga whale sightings, and stunning northern lights.

    • By Air:

      The most common and fastest way to reach Churchill is by flying.

      • You can take a flight from Winnipeg James Armstrong Richardson International Airport (YWG) to Churchill Airport (YYQ).

      • Calm Air is the only regional airline that offers regular flights between Winnipeg and Churchill.

      • It takes 2-3 hours to get there from Winnipeg.

    • By Train:

      • VIA Rail Canada provides train services to Churchill.

      • The trip takes about 2 days and offers a scenic route through the Canadian wilderness.

    • By Sea:

      • During certain times of the year, it is possible to reach Churchill by sea, although this is less common and typically part of an organized expedition or cruise.

    Since Churchill is not accessible by road, flying or taking the train are the primary options for most travellers.

  • While we can't guarantee that you'll see wildlife and Aurora Borealis, because it really depends on Mother Nature, our tours are organized to be held during the peak times of the seasons to be able to see wildlife and the Northern Lights accordingly.

  • Yes, we do! However, we are only licensed to sell insurance for Manitoban residents. If you need assistance or more information, contact our Insurance Specialist Heather by sending an email to heatherp@heartlandtravel.ca.